Ask the End User...
Q: Do you have all the equipment
data you need, when you need it, to do your job?
A: Our
research is a unanimous NO to this question
Q: Are you spending most
of your IT dollars on system integration?
A: 85%
Systems Integration, 15% packaged software…the SI expense is out of line
Q: Can you deploy ad hoc
data queries to equipment when you need them, whether or not production
is running?
A: Very difficult
in a host/slave world
Ask the Equipment Manufacturer...
Q: Can you easily integrate
new devices into your tool, such as RGA's and particle monitors?
A: The
tool manufacturers have responded with a consistent NO to this question.
Q: Can you monitor the health
and/or perform remote diagnostics of your tools at remote sites, real-time,
and on-line?
A: No.
Even in those cases where tools have modems, the end users don't like
the lack of access security once the connection is made
Q: How about On-Site?
A: No
Why do these limitations exist?
Existing equipment
application software products use architectures and technologies derived
from mainframe computing and client-server architectures, not Web-application
architectures. Simply put, existing applications do not meet the requirements
for the next generation of equipment applications.
Symphony Systems'
products address these shortcomings.
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